Customer Satisfaction Certification

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You have selected to give the following company feedback:

PT SATU ENAM DELAPAN SOLUSI

If this is correct please complete the survey below, if you have selected the wrong company click here to go back to the list of companies

Instructions
Before you begin, please read these important notes about your vote.

No personal data is passed to the company unless you specifically request this so be 100% honest
You will need to answer all questions.
It is important that you click on SUBMIT SURVEY at the bottom of the page to submit your data - you will receive notification that your entry has been accepted.

Product/Service
If you would like to score this company against a specific product or service used, please select from the list below:

Score
Please score the company on a scale of "Very Unsatisfied" to "Very Satisfied" where "Very Unsatisfied" is the lowest score and "Very Satisfied" is the highest. IMPORTANT: The higher you score the better your impression of the company. If the area is not applicable, select the N/A option.

About the Product/Service you purchased:
How satisfied are you with the...		Very Unsatisfied	Somewhat Unsatisfied	Somewhat Satisfied	Very Satisfied	N/A
1.	Quality of the product/service
2.	Length of life of the product (life expectancy)
3.	Design of the product/service
4.	Consistency of quality
5.	Range of products/services
6.	Capability of the product/service to meet your needs
7.	Product/service compared to other options available in the market
8.	Purchase experience
9.	Installation or first use experience
10.	Current usage experience
11.	Supporting documentation
Delivery:
How satisfied are you with the...		Very Unsatisfied	Somewhat Unsatisfied	Somewhat Satisfied	Very Satisfied	N/A
12.	Overall delivery of the product or service
13.	Speed of delivery
14.	Accuracy of delivery
Staff and Customer Service:
How satisfied are you with the...		Very Unsatisfied	Somewhat Unsatisfied	Somewhat Satisfied	Very Satisfied	N/A
15.	Courtesy from sales staff
16.	The representative's availability
17.	The representative's knowledge
18.	Reliability of returning calls from the company
19.	Friendliness of the sales staff
20.	Complaint resolution process
21.	Responsiveness to enquiries
22.	After sales service
23.	Technical service
24.	Warranty support
25.	Cost of extended warranty
26.	Training you received
The Company:
How satisfied are you with the...		Very Unsatisfied	Somewhat Unsatisfied	Somewhat Satisfied	Very Satisfied	N/A
27.	Reputation of the company generally in the market
28.	Ease of doing business
29.	Invoice clarity and accuracy
30.	Invoices sent out on time
31.	The way the company listens to feedback when you give it
About Value for Money:
How satisfied are you with the...		Very Unsatisfied	Somewhat Unsatisfied	Somewhat Satisfied	Very Satisfied	N/A
32.	Market price
33.	Total cost of use/ownership
34.	Overall value for money

	I am likely to buy from this company again
	Yes
	No

	I would recommend their product/service to others
	Yes
	No

	I would recommend the company to others
	Yes
	No

	How long have you been using this solution?
	less than 1 year
	1-3 years
	3 or more years
	used it in the past
	Don't use it
	Other:

	What is your relationship with the company you have voted for?
	I am an end user customer
	I am a supplier to the company
	I am employed by this company
	I resell for this company
	I am a shareholder / investor in this company

What specifically prompted you to use this company/solution?

What improvements have you seen in the last 3-6 months from the company, product or service?

What do you like most about the company/product/service?

What do you like least about the company/product/service?

If you would like to add additional comments to support the feedback for this company, please insert them here.

If you are dissatisfied in any way, can we pass on your specific feedback and contact details?
Yes
No

Contact Details
Please provide the following

Your personal contact details below will not be passed to this company unless you have requested we pass on your contact details - they are for the free draw only and will not be passed on to any other organization

First Name:

Last Name:

Job Title:

Job Level:

Company:

Address:

City / Town:

State / Prov.:

Country:

Zip / Postal Code:

Phone:

Email:

As a requirement of this program, we may need to contact you to verify that you have voted for this company so please provide either a phone number or email address should we need to contact you in this regard.

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